Vodafone Giga Box Down (22.11.2019)
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Vodafone Giga Box TV service disrupted on 22.11.2019
On Friday, 22 November 2019, many customers of Vodafone Giga Box experienced a disruption in their TV service. The outage started around 10:00 am and lasted until 18:00 pm, affecting many cities across Germany.
Vodafone Giga Box is a TV service that offers access to over 100 channels, including HD and UHD quality, as well as streaming apps like Netflix and Amazon Prime Video. Customers can also record up to six programs at the same time and watch them on different devices.
The cause of the disruption was not disclosed by Vodafone, but some sources suggested that it was related to a technical issue with the Giga Box modem[^2^]. The modem is a device that connects the TV service to the internet and allows customers to use the features of the Giga Box.
Customers who were affected by the outage reported that they could not access the TV service or that it was very slow or unstable. Some customers also complained that they could not fully activate their Giga Box or that it required an additional Vodafone subscription[^3^].
Vodafone apologized for the inconvenience and said that they were working to restore the service as soon as possible. Customers who contacted Vodafone's customer service were offered compensation or a free month of subscription[^2^].
The outage was widely reported by online media and social media platforms, such as deskmodder.de[^2^] and allestoerungen.de[^2^]. Many customers expressed their frustration and dissatisfaction with Vodafone's TV service and customer support.
Vodafone Giga Box is one of the products that Vodafone offers as part of its Gigabit broadband network, which aims to provide fast and reliable internet access to millions of households in Germany. Vodafone claims that its Gigabit network is the largest in Europe and that it covers more than 20 million households in Germany[^1^].
However, the outage on 22.11.2019 was not the first time that Vodafone Giga Box customers faced problems with their TV service. In September 2019, Vodafone Giga Box was also affected by a nationwide outage that lasted for several hours and prevented customers from watching TV or using streaming apps. Vodafone blamed the outage on a software update that went wrong and said that they fixed the issue by rolling back the update.
Some customers also reported that they experienced frequent interruptions or poor quality of their TV service even when there was no major outage. Some customers said that they had to reboot their Giga Box modem several times a day or that they had to reset their settings frequently. Some customers also said that they had trouble connecting their Giga Box to their Wi-Fi network or that they had compatibility issues with their smart TVs or other devices.
These issues have raised questions about the reliability and performance of Vodafone Giga Box and its modem. Some customers said that they regretted switching to Vodafone Giga Box from their previous TV providers and that they were considering canceling their subscription. Some customers also said that they were disappointed with Vodafone's customer service and that they felt ignored or misled by the company.
Vodafone has not announced any plans to improve its Giga Box service or to address the complaints of its customers. The company has also not revealed if it will launch any new features or updates for its Giga Box in the near future. Vodafone has only stated that it is committed to providing the best TV experience to its customers and that it is constantly working to enhance its Gigabit network. a474f39169